“Who was the first person that used technology? Moses. He had two tablets that were connected to the cloud.” Technology is a two-edged sword. On the one hand, having everything on your phone is easy… until you lose it. Or it is confiscated. Tempted to voluntarily hand your phone to the police? I have heard repeatedly, “Don’t!” And here’s why. Technology has led to the popularity of Zoom & Team calls, but most prefer in-person events and workshops. (STRATMOR, for example, is conducting a typically well-attended Consumer Direct Workshop in Dallas in November that focuses on the CD channel.) Companies that service mortgages have a tremendous amount of tech at their disposal. Given the granularity of the data that is out there now, more parties than ever before know which loans/borrowers are “in the money” versus “out of the money” in looking at refinance candidates. Whoever holds the servicing rights, arguably, is in the best position to slice and dice the data and contact the borrower, although the LO will have the personal relationship. (Today’s podcast is found here and this week’s is Sponsored by Silk Title Co. Silk is for lenders who have centralized operations, are tech driven, process oriented, focused on the borrower experience, standardized in their approach, and most importantly… collaborative. Listen to an interview with CNET Money’s Katherine Watt on a recent survey that found 40 percent of U.S. adults are pessimistic about mortgage rates becoming affordable by the end of 2024.)