VANCOUVER, WA and PORTLAND, OR (PRWEB) June 27, 2013
iSupport Software, the industrys oldest provider of IT aid desk and consumer help solutions, and GlobeSherpa, maker of safe mobile ticketing and payment software program, today announced a partnership that will offer transportation agencies enhanced assistance tools when deploying mobile ticketing solutions from GlobeSherpa.

Our transit agency buyers are thrilled about the prospect of getting a flexible, scalable answer to give assistance to mobile transit consumers 24/7, stated Nat Parker, CEO of GlobeSherpa. This is a massive piece of the evolving buyer service support puzzle that will enable transit authorities to focus on what they do best, providing core transit operations for their clients.

The iSupport technologies platform is completely customizable and supplies a robust set of tools for incident management and service desk support including expertise management, reporting, live customer chat and collaboration, and mobile consumers for iOS, Android, Blackberry and WAP-enabled phones as effectively as security and administration, asset management, and dilemma management. It is obtainable as an on premise remedy or as a hosted resolution through Amazon Net Services.

Transit agencies that deploy the GlobeSherpa solution will have the ability to help their mobile ticketing passengers via phone, e mail, chat, Twitter, or desktop browser.

We are excited to be functioning with GlobeSherpa to supply assist desk and customer service functions to their transit agency clients, stated Daren Nelson, founder and CEO of iSupport Application. Integrating iSupport with GlobeSherpas mobile ticketing platform gives GlobeSherpas clients an extraordinary array of corporate and finish user support tools. Nelson went on to point out that iSupport Computer software is one particular of the oldest technologies businesses and GlobeSherpa is 1 of the increasing stars of the Portland technology community. Its a testament to the strength of the Portland technology neighborhood, said Nelson. Each firms have improvement, sales, advertising, and support based entirely in the United States.

GlobeSherpa is integrating iSupport into the GlobeSherpa platform and is expected to make the iSupport tools accessible to all transit buyers as early as this summer.

About iSupport Software
iSupport is the oldest privately-owned, continually operating provider of support desk software and buyer help options in the world, providing a robust support desk computer software resolution with core incident management functions as well as ITIL-based dilemma and alter management functionality, integrated understanding and asset management features, social media help, and a lot much more. For more info about iSupport Software, go to http://www.isupport.com.

About GlobeSherpa
GlobeSherpa offers a safe, mobile ticketing platform for transit systems interested in open payments, open information, and mobile fare collection with minimal infrastructure investment. For a lot more info about GlobeSherpa, go to http://www.globesherpa.com.





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