North Charleston, SC (PRWEB) August eight, 2007
When Bernard Bandish was named JK Harris and Company’s Executive Vice President of Operations this previous April, he immediately began generating his mark in his new position.

Bandish was formerly the Executive Vice President of Financial Solutions, exactly where he helped create and handle the development of JK Harris Advisors and JK Harris Tiny Business Services. He now is in charge of the company’s tax resolution operations as nicely and oversees practically 275 staff.

He is now expanding the methods the business utilizes to receive client feedback and improve upon JK Harris’ commitment to client service. 1 of the 1st issues Bandish did was give Training Coordinator Kelly Scott some additional duties and the title of Director of Coaching and Consumer Service for the nation’s largest tax resolution firm.

“I am committed to continuing the improvements we have produced over the years to serve our clients’ needs,” Scott said. “Consumer service improvements are an ongoing process at JK Harris and have been given that our inception in 1997. We will continue to make essential modifications based on buyer feedback.”

“Kelly has been with the firm practically from the starting,” Bandish mentioned. “She’s worked in a selection of positions at JK Harris and is knowledgeable on many levels.”

Teamwork has established to be the essential at JK Harris. Consumer feedback has motivated the business to implement a specialty team idea for its Tax Resolution operations. There are a total of eight teams with 11 to 14 Case Specialists per team.

Currently, JK Harris has a single group of 11 Case Specialists who perform only Installment Agreement situations, and an additional group of 11 works strictly “At the moment Not Collectible” circumstances.

Installment Agreements are monthly payment arrangements between the taxpayer and the IRS to pay the entire liability over a particular quantity of time.

The CNC status makes it possible for taxpayers to make no payments on their delinquent tax debt because paying the liability in full would deprive the taxpayer of the basic requirements of life, such as food, shelter and clothes.

“It is my aim to continually and consistently boost our customer service operations at JK Harris so that we can most effectively meet our client’s requirements,” stated Bandish. “From our telephone queue program to our group method, we are perpetually tweaking and refining our customer service. Customer feedback is essential to this process.”

Bandish established JK Harris’ telephone queue technique so that Case Specialists would answer a huge percentage of incoming phone calls and client calls would not go to voice mail. The queue was developed so incoming calls would be directed to every team’s queue, and the client would get to speak to a Case Specialist from that team, even if their own Case Specialist was not obtainable. Bandish and Scott are excited the teams have been consistently accomplishing their purpose by means of the early stages of the plan.

“The clients’ queries get answered. It’s what they want, and it offers them the service they anticipate,” Scott stated.

And each are currently creating yet another client survey, hoping to get even more feedback.

About JK Harris:
JK Harris & Organization, LLC, (http://www.jkharris.com) primarily based in North Charleston, S.C., is the nation’s biggest tax resolution firm and has served over 200,000 clients since its founding in 1997 by John K. Harris. JK Harris consultants are available to meet with consumers in over 450 places nationwide by appointment only. The company also offers solutions for consumer and commercial debt, student loan debt, investment fraud, financial organizing, tax return preparation, and audit representation.

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