Tag Archives: Achieves

BenchmarkPortal Announces: United Concordias Government Organization Operations Get in touch with Center Achieves Certification as a Center of Excellence

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Santa Barbara, CA (PRWEB) July 03, 2013

The United Concordias Government Business Operations consumer get in touch with center has been certified as a Center of Excellence by BenchmarkPortal, a major speak to center research and consulting organization. Only the prime 10 % of those benchmarked annually attain this distinction, said BenchmarkPortal CEO Bruce Belfiore. Achieving Center of Excellence certification is an acknowledgement of robust management and leadership in the get in touch with center business.

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To attain certification as a Center of Excellence, a business need to undergo a rigorous benchmarking procedure, which compares the organizations operational metrics to these of its peers, employing the world’s largest database of speak to center metrics. In the course of this process, BenchmarkPortal specialists audit and verify essential data from the contact center applying for certification.

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Elements (named important performance indicators) such as initial call resolution, expense per contact, call waiting time, customer satisfaction, agent satisfaction and utilization of human sources are taken into account. BenchmarkPortal is in a position to scientifically gauge how the make contact with center getting studied compares to other centers in the exact same business, and if the functionality of the make contact with center is superior. Consumer satisfaction, which relates to customer loyalty and organization growth, is the goal, balanced by economic metrics which show that the center is being operated efficiently.

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Center of Excellence certification indicates that the contact center delivers superior customer service within a responsible cost structure, said Belfiore. “A excellent speak to center operation reflects its management’s passion for balancing the demands of high quality and low costs. United Concordia has shown its capacity to attain that balance by means of its objective performance metrics. We have validated its metrics and have certified that United Concordia is, certainly, amongst the very best in its business. I congratulate United Concordia on a job properly accomplished.

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Get in touch with centers that obtain certification are remarkable in their capacity to balance a commitment to service excellence with cost successful service approaches, added Belfiore, who has been with the firm since 2000.

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About BenchmarkPortal&#13

BenchmarkPortals founders pioneered the initial make contact with center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the planet, BenchmarkPortal is a leader in certification, coaching, consulting and analysis for the buyer make contact with business. Its group of pros has gained international recognition for experience and innovation in ideal practices. BenchmarkPortals mission is to assist management optimize the performance of their center in terms of both cost and good quality, encourage buyer loyalty and build enterprise worth. For far more data on BenchmarkPortal, get in touch with 1-800-214-8929 or check out http://www.BenchmarkPortal.com.

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About United Concordia&#13

United Concordia is a leading national dental carrier and delivers high-quality, expense-powerful dental applications. Headquartered in Harrisburg, Pa., the firm has a lot more than six million members, a network of much more than 98,700 unique dentists at more than 237,900 access points nationwide, an AM Very best A- (Excellent) rating and is licensed in all 50 states, D.C. and Puerto Rico. United Concordia has a organization-wide dedication and commitment to superior customer service, which is evident in the design, implementation, administration and servicing of its dental benefits programs. For more info about United Concordia merchandise, go to http://www.UnitedConcordia.com.

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Related Administrator Press Releases

UFAN Legal Group Achieves Good results in Unlawful Detainer Representation

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Roseville, California (PRWEB) March 19, 2012

UFAN Legal Group lately won a landmark victory in combating an unlawful detainer brought by the Bank of New York Mellon against a California homeowner. The case, number CVL001156, was prior to the Merced Superior Court which granted UFANs motion to quash service of the unlawful detainer complaint. UFAN argued in its motion and at oral argument that the Merced court did not have jurisdiction to hear the unlawful detainer trial. The courts ruling was the most recent victory for UFAN in its efforts to fight for the rights of California property owners.

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We are incredibly pleased with UFANs outcomes as a result far, says the homeowner, Susan Jensen. All we want is for the banks to function with us and the other home owners who have been wronged.

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Mrs. Jensen and her husband Michael retained UFAN for litigation against Bank of America and Bank of New York Mellon this past summer season. A complaint was filed on their behalf and on behalf of quite a few other home owners on August 17, 2011 in Sacramento Superior Court (case number 34-2011-00109314). That case alleges quite a few causes of action which dispute the banks proper to title and the right to foreclose. The Jensens themselves had been led to believe that they were nevertheless getting regarded for a loan modification, which brought on the Jensens not to pursue obtainable legal action. Whilst in the modification approach and whilst promised foreclosure action was halted their house was foreclosed.

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UFAN based its motion to quash service of summons on the grounds that it is improper to hear an unlawful detainer action prior to a decision on the merits of the property owners claims against the bank. Due to the fact the unlawful detainer court is a court of limited jurisdiction and the proceedings are summary in nature, the complicated issues of title can’t be heard there. That is why those concerns have been brought in an limitless civil action exactly where they can properly be heard. To decide possession before a determination on the concerns of title frustrates due procedure. UFAN argued that it is necessary for the two actions to be heard in the identical proceeding and that the Sacramento court has already exercised exclusive jurisdiction. UFANs argument was effective and the Merced Court dismissed the pending unlawful detainer action.

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UFAN has faced an uphill battle in receiving unlawful detainer court judges to recognize that the unlawful detainer court does not have jurisdiction, and hence, ought to not authorize an eviction of a homeowner prior to that person has had their day in court.

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Even though quashing service of summons was a victory, the banks may nonetheless attempt to take the Jensens house in the short term. UFAN, even so, will fight every single step of the way for the Jensens and other customers who could face unlawful detainer.

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ABOUT THE UNITED FORECLOSURE Attorney NETWORK

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UFAN Legal Group, Pc dba United Foreclosure Attorney Network (UFAN) is a Roseville, California-based law firm delivering mortgage litigation and other debt associated legal services. The dedicated attorneys and staff at UFAN function tirelessly to seek justice and fight for the rights of its consumers. For a lot more details get in touch with toll free 1-866-400-4242.

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This release could constitute lawyer advertisement. Kristin Crone, Esq. is the attorney responsible for this advertisement. The information in this release and on the UFAN web site (ufanlaw.com) is for common details purposes only. Nothing at all in this release or on the UFAN internet site must be taken as legal guidance. Prior successes are no assure of future efficiency. Litigation is inherently uncertain and final results in litigation are never assured.

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Associated Loan Modification Services Press Releases

Rubin & Licatesi, P.C. Achieves Justice for Homeowners, Dismissing Court Action and Awarding Attorneys Costs

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Suffolk County, NY (PRWEB) February 05, 2013

Extended Island residential actual estate attorneys Rubin &amp Licatesi, P.C. lately represented defendants in their work to remove a lis pendens from their home [Supreme Court, State of New York, Index No. 29663/2009].

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Soon after defaulting on mortgage payments on their home, the defendants met with the plaintiff to arrange a Home Inexpensive Trial Modification in February 2010. After effectively completing all trial payments, the defendant accepted a permanent loan modification agreement in October 2011, according to court documents.

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However, according to court documents, the defendant claimed the plaintiff did not honor this agreement, resulting in 5 subsequent settlement conferences to try to rectify the circumstance. With the lis pendens still in location, the defendant filed an application for dismissal, as properly as award of attorney fees based on the plaintiffs frivolous conduct.

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With the representation of Rubin &amp Licatesi, the defendant received dismissal of the lis pendens and an award of attorney fees in the sum of $ two,750 to represent monies incurred from appearing at the 5 settlement conferences.

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About the Firm

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The Lengthy Island residential and industrial genuine estate attorneys at Rubin &amp Licatesi, P.C. serve as counsel to lenders, brokers, and consumers involved in modification and mortgage foreclosure actions, financing, and the closing of real estate parcels and buildings. Their practice also focuses on bankruptcy, civil and customer matters, estate and elder preparing.

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Other places of practice include:&#13

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