I can’t take credit for, “People don’t care about how much you know until they know how much you care.” Empathy and maintaining contacts are oh so important for LOs, brokers, whoever is in contact with a client. Despite mortgage rates being the highest since July, refis now account for 41 percent of applications, and STRATMOR’s current blog is “Refis Help the Economy and the Industry is Ready to Help.” Meanwhile, lenders and vendors are keeping a close eye on Washington DC as well as the 50 state capitals. The MBA’s tools and resources for state associations, state legislative and regulatory committees, the Mortgage Action Alliance and MORPAC, advocacy and lobbying, and MBA state relations committees are all worth knowing about, at least, if you’re in this business. (Today’s podcast can be found here and this week’s is sponsored by CoreLogic. CoreLogic gives mortgage professionals the tools they need to establish long-term relationships with their clients, helping them keep future business in-house and transforming the way they do business. Today’s has an Interview with Onity Group’s Walter Mullen on the subservicing market as it pertains to technology, automation and data, consumer behavior, and what is possible with AI.) Lender and Broker Services, Software, and Products “Are you attending the servicing conference in Dallas next Month? Not much has changed with the traditional solutions offered in the servicing world. MortgageFlex is bringing innovation to loan servicing with a system inspired by decades of experience in the origination space. We have added full default to the industry’s first cloud-native servicing system. MortgageFlex Default is the first of its kind, built inside the full servicing system, and can also operate stand-alone. All other solutions are external products bolted on to support the default process. The application accommodates servicing of Loss Mitigation, Bankruptcy, and Foreclosure solutions. It is delivered with all 50 state foreclosure templates that the servicer can utilize and/or change themselves. Our SQL Database model includes real-time transactions, workflow queues, reporting, and free data access. Make an appointment with John McCrea or stop by booth 420 to see the future of loan servicing.”