“Your call is important to us. Please stay on the line until it is no longer important to you.” To state the obvious, serving customers can make or break a company. Are you ever frustrated when the person ahead of you in the store is fumbling around to find their pen to write a check? After July 15, at Target Stores, no more. The post office continues to lose customers as they move to alternatives to sending a letter or a check through the mail: After increasing the price of a first-class postage stamp to 68 cents in January, the U.S. Postal Service is planning to increase the cost again, bumping the cost of a first-class Forever stamp to 73 cents on July 14, a 5 percent jump from the previous price point and 10 cents above the price at the start of 2023. The announcement about the second jump this year was made in April. Laws impact your customers, and you’ve probably seen something about the Supreme Court overturning Chevron deference (and other administrative law cases). What this means to the mortgage industry is covered in attorney Brian Levy’s most recent Mortgage Musings. (Today’s podcast is found here and this week’s is sponsored by nCino, makers of the nCino Mortgage Suite for the modern mortgage lender, uniting the people, systems, and stages of the mortgage process. Hear an interview with nCino’s Casey Williams on various ways to help lenders get their back-of-the-house working more efficiently.) Lender and Broker Software, Services, and Products